Without a doubt the type of customer service that dreams are made of!
After months and months of my husband and I wanting to track down bubble gum ice cream... blue, not pink, as a childhood reminder, we realized that it was impossible to find. Called all the many ice cream places in Phoenix / Scottsdale and nada: there was pink, but no blue (yes, there is a difference). When carrying on a conversation with someone working at Frost (who was absolutely AMAZINGLY nice), she told us she would talk to her chef in Italy and see if they could make it happen. She took down our phone number and shortly thereafter called my husband to say it was a GO! A few weeks later she called to tell us that our custom order was in (if we were going to custom make bubble gum gelato, I wanted it without the actual bubble gums in it - they always bothered me when I was little, so why not!) - guys, they MADE US OUR OWN CUSTOM ICE CREAM! ...and IT. WAS. AMAZING.
Easily the best bubble gum ice cream / gelato / goodness I could have ever asked for. If THAT isn't customer service, I don't know what is! With an amazing finished product to boot... what a refreshing treat in a day where customer service seems to be lost!