| rev:text
| - I don't complain. Plan and simple. I've never complained about service, or anything related before.
First off... we were seated in the "sunny seats". We were told it was the only seat. Whatever... didn't care too much. Not too big of a deal. It was 113* today, and you could for sure feel the heat off the window. When the manager walked by, she apologized for the hot seats and explained that they should have a tinted window like the rest of the restaurant in no time. OK... so don't you think that the table maybe shouldn't be there?
Anyway.
WORST SERVER EVER. Yes, we were seated in the sunny seats. 4-6 waiters walked by us several times. I asked the hostess for water when we were sat (I'm not exaggerating how hot it was) and it took at least 5-6 minutes to get some water on the table. Our server brought the water, with no straws and simply walked away. Every single person in my party downed their water in under 5 minutes and I was never ONCE refilled my entire visit. After placing our order, the waiter was so rude & I was so hot... I asked the hostess to make mine to go.
When the manager walked by a second time we let her know how rude and short the waiter was. She observed him rudely taking our order & walked back to us and said: "I'm sorry. He's usually really good. I don't know what's up with him tonight". Are you freaking kidding me? His service never got better and the MANAGER did NOTHING to make it right. She even walked my to go box over to the table herself. Here's what she needs to do right: fire him. There's plenty jobless people who would do a heck of a job compared to him. But however, after more explanation below, staff members who are bad are a reflection of a bad manager.
She was fully aware how upset we were. We left, with not too much tip. There was no way I'd give that man a dime.
I thought about how awful this was on the way home & decided to call once I was home. I spoke with the manager and she knew who I was. She apologized about "hot sunny table" & I explained my thoughts on how that ONE table should not be used. All it's going to do tomorrow is make someone else mad. Most of all, I said the table would have been NO big deal if we had a human being as a waiter. She agreed, apologized and said she was "going to give us a free dessert but it was just so busy she didn't get to it in time before we left". Guess what... didn't want dessert... it would have melted & we wanted to get the heck out! She offered me a free salad for my next visit. I nicely told her there was NO WAY I was going to return. I asked for her to return the money on my credit card and she said there was no way they could do that. I then said that I'd gladly drive the 15 minutes back to have my card refunded, that evening when I got around to it.
I'm so upset nothing was done the first time we informed the manager that something wasn't right. What's odd is she agreed with us the whole time and STILL did nothing about it. Never switched waiters, never gave free drinks, NEVER REFILLED EMPTY WATER glasses, just didn't do anything. Due to this experience, I'll be contacting the owner with my experience. NEVER ever have I written a negative review on ANYTHING in my life, until this.
Needless to say I'm very sad about this. I love their food, I think it's the best Italian on the west side. Unfortunately I don't think I can ever go back, not until some new management whips it into shape.
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