My family and myself have been to Gray's quite a few times. It's close to our house and the food is almost always SO delicious. During the winter we found they kept the restaurant too cold. Winter's in the Midwest are cold and having to keep your coat on throughout dinner is kind of annoying. But since the servers are always nice and the food is good, we continue to go back.
Tonight my mom, dad, brother, and myself headed to Gray's for dinner. As soon as we got in we realized how hot it was inside. But with the heat wave recently, we figured it'd be worse outside. So we stayed inside and expressed our concern with the heat. A server brushed off our concerns and said it was because of how close to the kitchen we were...
We moved forward with our meal and waited long enough for our actual table's server to pick out what we wanted to eat. Our food took around seventeen minutes (which seems like a long time, especially since our server did not check back with us during that time). Our food was brought out by a runner. The food itself was delicious!! I had the blackened salmon sandwich with sweet potato fries. I ate pretty much everything on my plate.
Our server checked back with us ONCE. All of our drinks were empty and we were never offered for refills. After our meal our server brought us a box for leftovers and....then did not come back with our ticket. After waiting at least ten minutes with no drinks and being done with our food, my brother took our card TO HER so we could leave. She brought back the ticket to sign and half heartily said sorry and excused her lack of service for being busy with other tables outside.
Overall, we all felt the experience was terrible. We felt ignored and because of the temperature inside, it was so uncomfortable. We're unsure if it'd ever go back