My first experience was pleasant and the employee was polite and knowledgeable. They applied a glass cover protector on my phone and although it didn't adhere correctly I called the store the same day and they said to come back anytime and they would remedy the situation. I went in today and the retail sales manager named Nicole was aloof and told me that it was a manufacture's warranty issue and that she could not help me. Nicole Fukuzawa stated it was my responsibility to get a warranty. I have been with AT&T since 2007 and they have always been helpful as I've spent a lot of money on service and accessories. I would highly recommend it if you want good service that you go to another store. I called AT&T when I got home and they were kind enough to give me a $35 credit (although money was not my issue) and assured me that they will be contacting the area manager. Although it is uncertain if they will, I surely hope they do as the customer service is subpar! She definitely should not work with new or existing customers at any capacity.