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  • 30 mins to get water and coffee. Not even tap water for 30 mins. Coffee came cold. Sent back coffees and still waited another 15+mins... Service was painfully slow. Waiter forgot what we ordered about to set down items from other table's order. Kids menu comes w side - my boys chose fruit as side. Side for fruit came w one slice of melon although picture on menu shows berries n more. Asked waiter about getting berries n pineapple and he said that that'd be a fruit cup order to get w berries. I showed him menu pic of the kids side dish order and after more back and forth he finally gave my son berries. It's literally in the menu picture. How can he dispute that?! We ordered 2 salads that came w half ingredients listed on menu, missing veggies, or brown rice or quinoa. Salads came w no dressing! Avocado had a hair on it! Gross. Had to chase down waiter to let him know about no dressing n salad. Staff seem good at avoiding tables and eye contact when they knew tables in solarium area were feeling neglected. Still waited for coffee. Got up to speak w manager bc couldn't wait longer re concerns. she said she knows it's an issue w food and service and she's been trying to 'tell customers to contact the head office w complaints'. Then she tried to rectify it but by then meal experience was sunk. Awful experience, nothing was done right from get go.
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