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| - I want to preface my review by saying that I travel to Vegas once or twice a year and ALWAYS stay on a Caesars property. This was the first time at Harrahs, previously Ive done PH, Paris, Linq, and Flamingo over the last 5 years.
My trip was Sunday to Thursday. I arrived at 8am Sunday, every time I have ever arrived early for my trips my room is usually ready by noon or 1pm. My room was not ready until 3pm this time. There was an awards show and EDC event going on in town, however I booked this trip MONTHS ago when these events werent scheduled yet. Im aware of when normal check in times are, but in Vegas this has never been a problem yet until this trip.
ROOM: I was given a room in the Mardi Gras tower. Take my advise, dont stay in the Mardi Gras tower. The room was dated, had a giant permanent stain on the carpet, rust in the bathrooms, and broken end tables. No mini fridge either. You could hear everyone talking in adjacent rooms and in the hallway clear as day. Every toliet flush from above you, next to you, below you, or even across the hall you could hear. Not pleasant at all.
SERVICE: I received a text on day one asking about my experience and is there anything we can do. I shared what I wrote above. I did not ask for another room but did elude to it. I come to Vegas to gamble, eat, and have a good time. I choose to stay with Caesars for this reason. The representative gave me the excuse that the hotel was fully booked due to EDC which I already knew and had commented on. I also explained how I booked this trip months ago where some of the kids for the EDC booked recently, I also gamble, they dont. I was told to try back the next day after 11am if I wanted to see if another room was available. I did not text the next day. I wanted to see if Harrahs would reach out again to me. They didnt. Not even once for the remainder of my stay. They already had me there. Even just a follow up text would have been nice and showed me something, but instead nothing. They offered to try and clean the stain....that stain has been there for years. How bout you replace the carpet? A hotel should take care of its guests, especially if you are going to initiate contact with me first.
MAID SERVICE: The maid times are inconsistent. Some days 9am, other days 11am, other days 4pm. Twice during my stay a maid said housekeeping and opened my door within 3 seconds. I always keep it latched in the room. Three times during my stay I heard the maid outside my room apologizing to guests because they walked into their rooms. Thats because maid service isnt suppose to happen at 9am. On my last day the maid tried to open my door at 8:38am. I actually called the front desk because this was absurd. They told me maybe because its my day to check out. Check out is at 11am. Is Harrahs so desperate for rooms that they allow maids to walk in at 8:38am!!!!
Besides the timing issues the girls are awesome! They did such a tremendous job when cleaning my room. They even organized my toiletries on the counter for me. Always gave fresh towels and sheets when needed. Tipped $20 for a 4 night stay at the end.
POOL: Didnt use it this stay. Its small with usually not enough seating. I used Flamingo's pool instead.
ELEVATORS: The main elevators are slow during peak times. 11am and 5 to 7pm and again at 11pm. Other than that I did not have any issues.
SERVICE: The bell service was extremely fast and professional. The front counter people were also very nice and seemed caring even though they did not ask anything about my stay at all. The casino staff is very friendly and helped make my stay more pleasant.
I will not be staying here again. To text me and ask me how its going and then when I tell you how its going you do nothing is unacceptable. Why even ask??? If I was a diamond card holder Im sure the red carpet would have been rolled out. But even though I picked Harrahs months ago, they did not care. Combine that with the maids basically walking in rooms whenever and the inability to get a good night's sleep due to the noise and thats enough to make up my mind.
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