Apparently I caught them on an off day. First timer and guess I should have asked if flavor was grilled versus fried. Good customer service would state they are grilled and ask me if to proceed with the order. Anyway, the Honey Hot Teriyaki were rushed and tough, only ate half of them,plus was sick as a dog later . As another reviews points to strange grill marks. I see all the great reviews,so maybe I need to try fried varieties. Food that makes you go Hmmmm?