Ok so first lets explain the way I see home improvement hardware stores
Lowes: You are paying more than Home Depot however you may be able to find something Home Depot doesn't have on a rare occasion (or rarely a good sale).
Home Depot: You need to do something in your house (yeah you don't want to) but it has to happen, this is my go to place.
Ace: Ok Walmart is not going to have this one part and I am not going all the way to Home Depot so lets go around the corner.
Walmart: I can get what I need REALLY cheap here and don't have to spend time oogling home improvement projects I can't afford to do right now.
Having said all that this Lowes is OK.
We found a really good deal on our refrigerator here after shopping around and it was by far the best bang for the buck, However note that it was on sale. I know they do price matching here but they carry models that most other places don't.
The service here is good, not exceptional, I find the people at Home Depot are USUALLY more knowledgeable.
I think my lower rating is due to price. Not a fan of their "Designer Prices" I need something that looks decent and functions, not something to put in a mansion that I don't have.