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| - EXECUTIVE SUMMARY: A complete joke. If you want to find a place to waste several hours of your valuable time dropping a blood sample, you've found it right here.
I arrived 9am. There were already 19 people sitting, with desperation and boredom dripping from their faces, waiting to drop their sample. There were two employees doing intake at the front desk.
I arrived so that there was no one in front of me; I was next for in-take. I waited about 8 minutes. I did not advance.
One clerk was a magician, because when finished with her intake, she got up and left the desk, went into the back and performed a disappearing act.
The other appeared to be the victim of some kind of cult, because while occasionally asking questions such as "do you have a credit card" (you'll need one) and "I need your ID" and "what is your phone number," he mostly spent that 8 minutes staring silently into his screen, as if he were receiving hypnotic instructions from his cult leader.
Every other employee in this office also had pretty blank expressions, almost robotic, oblivious to the snail's pace at which they were (barely) working.
I blurted out some minor outrage, for all to hear, about "19 people waiting, this is ridiculous" or something like that. And left.
Obviously there's not much management of any talent in location here, because if a backlog of 20 people is typical, a good manager would have the office staffed-up to handle that. It's not as though the process/time-cycle of taking a blood sample ... and the process/time-cycle of in-taking someone to do that ... and the expected/typical arrival rate of people wanting to do so ... is so variable and unpredictable ... because THEY ARE NOT.
I've been to a number of LabCorp locations over the years, in Vegas and elsewhere, and I've never seen one running anywhere near as slow as this one. And being next door to a large hospital means they have even LESS excuse for being this slow and/or understaffed.
UPDATE: A second visit (to another location) resulted in the same bumper-to-bumper wait.
An hour after I signed the clipboard, I asked how much longer and the desk clerk said "Did you sign the clipboard?" Smh.
I said "Is it like this every morning?" She said "Yes, every day, this is a busy office." I said "Let me help you figure this out. That means you are understaffed!" I continued my polite-but-firm lecture in business operations, while dressed in suit-n-tie, until I stomped out the door to get to work, the subject of some applause by other waiters.
Since then, one of my doctors told me "the Labcorp trick." Don't go in the morning. Every uninformed person in Las Vegas who was told to fast - to stop eating the prior night until giving up their blood sample - turns up first thing in the morning so they can give it up & then eat breakfast and go about their morning business. So after about 11am, all the Labcorp offices are completely idle & empty. And that has been my experience several times going forward.
Of course that doesn't mean they are NOT understaffed in the morning. They are. The doctor explained to me that, as the insurance companies have lowered what they will pay Labcorp for their work, Labcorp has cut pay and hours at all these intake locations to 'cover' the financial loss. Meaning that talented workers have moved on ... leaving only insufficient & a lot of less-talented workers in place. So YOU waste your morning waiting ... so that Labcorp & the insurance companies can continue their quest for more profit un-interrupted.
RECOMMENDATION: Go ahead and have your midnight snack, take the day off, sleep late, pee in Labcorp's cup after lunch ... and show corporate America who's really the boss - the consumer!
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