Coulwood Tire & Auto has this cool feature on their website where you can request a quote for new tires. Well, I entered all the information and submitted it and even received an instant email confirming my request. Then I waited......and waited....and waited. I decided to send an email to possibly light a fire under their rear-ends, but still no reply. It's now been a month since I submitted a request and I just bought tires from one of their competitors. Here's a tip, if you're going to have cool features on your website, then maybe you need to have cool employees available to monitor your website for possible customers. Your loss.