We bought a used SUV from this Carmax in June to 2014. We were not sure what we wanted and were allowed to wander the lot for awhile with out a sales person...
Overall nice experience during the sales process.
Strike One- Noticed a few things wrong with car after we got it home. one of the doors was not closing correctly and had terrible wind noise at Freeway speed. HINT- insist that the test drive include freeway driving. Also noticed the outside mirrors did not move. Carmax offered to repair both at no charge (nice recovery)! It took 6 days to get the car back.
Strike two- We are going on a road trip this weekend so I decided to give the SUV a check-up myself. I was shocked to find the air filter and the Cabin air filter beyond dirty. I have never seen an air filter this dirty and the cabin filter was even worse full of leaves and dirt. We have only put 400 miles on the car and it parks in a garage.
Yes I know, buyer beware. However, I asked if Carmax serviced the car and what was done when we bought it. The answer: All fluids, filters and the rest of findings from their multi-point inspection have been replaced.
Bottom line: I don't trust Carmax. If you buy from them, have the car checked out by a professional shop.
I won't buy from them again.