**VERY DETAILED**
I don't normally leave reviews/ratings...but here I go.
So... I've been coming here for the past +/- 2 months and have had a great experience, and I only request Mr. Aiden. Well today I was coming in for my usual 2 week fill. I arrived early (8:38a), before the staff but remained in my car until they decided to turn on the "open" sign. While I was in my car, the staff start arriving at 9:20a and I was definitely noticed by the manager Jessica after she got in to turn the light's on. At 9:25a the open sign was still not on however; another customer pulls in but makes it to the door before me. It seemed like the manager knew her and they immediately discuss her needs while she requested Mr. Aiden. When I was ask, I requested Mr. Aiden as usual. The manager said to me..."ok". Now keep in mind we were all still at the door. The manager continues a convo with the other customer, gets to the front desk leans to the side and says "Um Mr. Aiden is going to do her first". I immediately replied "but I've been waiting since 830"... the manager proceeds to say "I know but she walked in first".TF!! Now this may not be a big deal to some but to me this was not at all good customer service. This was a shitty start to a shitty end! Here's is where I get "cussin" mad. I was given to Ms. Young who fkd up my cuticles.. ALL OF THEM!! Then I HAD TO TELL HER to take off the lifted area's of my nails... ALL OF THEM! This heffa was just gonna add acrylic to already lifted nails?? Lame af or nah? But wait, there's more...
Apparently I had a small fungus spot from trapped water bc of a lift and Ms. Young had to ask the manager what it was...then got instruction on how to fix it...smh! Now I have been getting my nails done for over 10+yrs and am very very very particular about how they're done.
THEN I was passed to this rude ass bitch (wish I knew her name) from the front desk to polish my nails. I told her the polish looked lumpy and asked if she could fix them. This bitch decided to ONLY paint over the lumpy shitty job that she had just done and proceeded to toss my hands to the side with each paint over! Despite my request, she sent me to the dryer anyway. I turned to the manager and asked if someone else could paint my nails bc the 2nd lady decided to paint over instead of fix them. Jessica kindly fixed them herself (re-buff included) and advised me that the reason the polish didn't look good was bc my acrylic job WASN'T SMOOTH! During all of this I over here conversation by the manager (despite her nice paint job) about waiting for this bad review... idk if that was about me or not... so here you go!
I was pretty upset and I know they could tell by the look on my face... hence the conversation. If you come here, PLEASE choose your tech wisely. Not everyone knows what they're doing or how to treat a customer. Don't let the offer of a drink distract you.