Couldn't be more happy. Contacted them directly about 4 months before my new home was to be finished. Throughout the whole time they were attentive and patient with me, as my new house was delayed several months. During the final 45 days before I was able to close, I literally communicated with them via email and telephone constantly. I never felt that I could not contact my loan agent or any of the processors. I received an awesome rate and even the closing attorney commented about how easy they were to work with.