These guys really care! When they call and ask you how everything went, they actually listen! I had some concerns about a broken limb that was not removed when my trees were trimmed and Daniel personally came out to inspect it. He explained why it was left on, but also offerred to remove it if that was what I wanted. The office called me and set up the appt. The crew came out and removed it, no charge. This is the company you want to do business with! I'm picky and I recommend using them!