Went to Earls on a Sunday morning. If you've been in the industry you know that's not a good play as most of the staff won't be feeling too great anyway. Regardless, this is how it went.
First off, I should say we go to Earls three or four times per week; Earls in Westhills, not the one here on MacLeod.
We walked in the lounge and sat ourselves. We were one of three tables. We waited about 6-7 minutes without acknowledgment before deciding to sit on the patio where there were more servers present. From there it went downhill.
Our server Kelsey was very kind and treated us well. However it just wasn't a very good experience. In order this is what happened:
- the drink ordered was "xxx" out on the screen so we would have to wait until the manager fixed this. When asked to make the drink and wring it in after, she said she couldn't do that.
- two of our entree came out and the their came out missing the chicken. Reason was the chicken was "poorly cooked" and we would have to wait for it about 9 minutes to be redone. I understand that can happen, but it was strange they brought the sides to sit and get cold while waiting.
- we ordered a beezer which came out unprepped and tasting foul. The bartender hadn't made one before he said. Oops.
- while sitting there, we witnessed 2 other tables send back food. Unsure why, but it wasn't a good sign.
- I really enjoy Earls so please don't take this review as negative for the entire franchise. I just wouldn't strongly recommend going to a different Earls