Went in to get a passport photo--a service conspicuously posted in the store. Was told they didn't have a camera--I should go to CVS next door (whose equipment was broken). Was given option of sending an email with my photo to store address so they could print it. Last of three emails finally went through. Told photo was printing, but not on photo paper--on regular paper. Only given option between regular paper or glossy. Guy in charge worked hard to affect gruff, blue-collar, take-it-or-leave-it attitude. Guess UPS is no longer in business of providing service it advertises.