Jim is amazing. He spent 30 minutes speaking with my husband about his glasses and his options for getting prescription sunglasses (limited, as my husband has an extremely unusual eyeglass prescription) and showed us many frames to choose from. Later, he spent a good 20 minutes adjusting my husband's frames so they fit him perfectly! Jim is not actually in-network with our eye insurance, but he has our business for life. You just don't find customer service like this anymore!