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  • I've had many Gigi's cupcakes and they have always been delicious. I've ordered them before and not had a problem as well. So naturally for my sister's baby shower (the first grandchild!), I chose Gigi's. However, my experience was far from what I was expecting. I went in a week before I needed my order (3 dozen minis) and asked if I could prepay for my order because I was unsure who would be picking it up. The lady working said it would not be a problem and all my friend would need is my name. Well, that was not the case. Not only did my friend have to pay again (a different amount) on the day of the shower, but we were missing 3 mini cupcakes. Which this was pretty embarrassing when my sister opened the box to see three empty slots. And now I have been playing phone tag all day with the manager who only works when "he wants to" to get a refund for the second payment. Were the cupcakes delicious? Yes. Were the employees polite? Yes. But unfortunately, I will using other bakeries in the future :-( ***Update: Finally got my refund back for the second payment after going to the store and speaking to the employee who apologized for the inconvenience (who had to call her manager that was not exactly the politest person to her. Not cool in my book! She was doing her job) Unfortunately, I still paid full price for my three dozen minis which I never fully received.
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