I came in with a cracked iPhone 7 screen today. I had actually just received the iPhone 3 days beforehand. Just been having a run of bad luck with phones lately. It was a little packed today in the store, but still very organized. I met with a rep in about 10-15 minutes after arriving and she was actually helping an older lady and I at the same time. But she did a great job of multi tasking never having me wait too long, even though I'm a pretty patient person anyways. She ran through everything with me, gave my options and told me which would be easier and cheaper. I appreciate that more than anything! Such a helpful employee, wish I had caught her name! Overall great experience.