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| - I only went to this place because of the LivingSocial deal for the "Lash Xplore" for $39 or whatever the price was. I thought it was a great deal, and I always wanted to try it. Two of my girlfriends purchased the deal as well, and we all wanted to go together to get it done. We saw their website and were instantly impressed because it looks so nice and professional. Their website highly encourages booking an appointment online, so that's exactly what we did. Our appointments were made a little over a week in advance. One of my friends recieved a call from the Lash Spa saying that they needed to reschedule her appointment because they were overbooked. Ok, fine, it happens. My other girlfriend and I show up 15 minutes early for appointment. We were the only two customers in the "spa," yet we were not greeted and were ignored by the receptionist (IRMA, who I later learned is the OWNER). After about 10 minutes, we finally walked 5 feet over to the desk and told her that we had appointments for 1 pm. She took our names down and told us that she had a reservation for one of us, but that mine should have been rescheduled for 3pm. I live about 40 minutes from this place, so I wasn't happy about the thought of turning around and going home, only to come back a little while later. I made it clear that I was very unhappy with this situation. She then gave me excuses that the receptionist no longer worked there and she was having to do appointments herself. I understand, but this is a business, and a key to a successful business is HAPPY CUSTOMERS. I was not a happy customer. The receptionist goes back into one of the rooms and talk to the "lashionist" (person who affixes the individual lashes) and they decide that they can fit both my friend and I in a 1 hour appointment. The lashionist was really nice and she did a great job. She apologized for the whole situation (even though it wasn't her fault) and made the experience a lot better. The lashes themselves looked GREAT. When we were ready to leave the Lash Spa, the receptionist was telling us that as part of the LivingSocial deal, we had to sign up for their "membership" which cost $29.95/month but includes a free re-fill and discounted refills there after. I regretably signed up for this, knowing that I was never going to go back. I figured that I would use my free re-fill and then cancel the membership. I left the Lash Spa, unhappy but looking nice. In the following days, my eyelids began to swell. I mean REALLY swell. As it turns out, they use surgical grade adhesive, and I was allergic to it, or at least sensetive to it. I called them and the new receptionist told me that there was nothing they could do short of PLUCKING my natural eyelashes out (well, the ones that had the extensions affixed to them). So my choices were to either pluck my eyelashes out or wait until the natural life cycle was up and the lash falls out. I had to pluck out half of my eye lashes on each eye. Not my idea of a good time. And to top everything off, I called to cancel my membership (completely in accordance with with the contract) 10 days prior to the day when I was supposed to be billed. The new receptionist, Megan, seemed helpful....at the time. I told her that I wanted to cancel my membership, she asked for my name (didn't check the spelling or anything.. or even take down my phone number), and said that she would pass the message along. I also told her that I would like to either have someone call me or email me to confirm that the membership was cancelled. She said no problem, and that was that. Well, today is the day that I was supposed to be billed for the membership I tried to cancel. Guess what? I was billed. On top of that, I've called THREE times to inquire about why I was billed. I left two voice mails, and spoke with Irma once during business hours. I asked her why I was being billed, and she told me that she took care of it. I told her that I haven't recieved a refund, a phone call ,e-mail, nothing confirming that this is actually taken care of. She told me that she would return my call "shortly," but never did. So I called for a third time, and left a third voicemail (during her business hours) requesting a call back. Unbelievable.
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