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  • Very disappointing and unhappy. First appt was in June. Told receptionist I wanted a "skin check" and also to have a tiny bump on my cheek checked. I had had it for a couple of years---didn't cause any problems, but it annoyed me just being there. An esthetician thought it was a clogged seborrheic gland and suggested I have a dermatologist look at. Nice office, nice staff at Phoenix Skin. Shown to examining room and after a few minutes, PA comes in. Quick and efficient. Did my skin check in about 90 seconds, said all was good, whisked out. I blinked, looked at nurse, and said, "What about...?" She checked chart, said there was no notation, but she could see if he could come back. Well, that sounded like it would be inconvenient for him, he seemed really busy, and maybe I wasn't clear about it to the receptionist, so I just shrugged and went home. So the bump---not painful and---as DH said, not noticeable to anyone but me!---kept annoying me, so I made another appt. October 1st. This time I am seen by an older doctor. He looks, ruminates that it probably is a clogged gland or pore, but to be on the safe side, should do a biopsy. This alarmed me, and I asked him: "You are going to cut my face?" He assured me that it would be very tiny, look like "you scratched your face hiking", but it was better to be on the safe side. Okay, he's a doctor, and there is a lot of skin cancer in AZ. So there's this tiny sting, he pats me on the shoulder and leaves. The nurse applies a band-aid to my cheek and gives me care instructions. I look in the mirror---I do not like the band-aid look, but whatcha gonna do? So I get home and later that day remove band-aid and almost pass out. This is not a scratch---it's a HOLE! I kind of freak. DH tries to soothe, says probably looks bad cause it's first day, give it time. I don't think I will live long enough for there to be enough time for it to look "normal". Well, it's been two months and two weeks and I still have a freakin' divot in my face. I have gone to plastic surgeon, who said he can't second guess another physician, but he probably would have taken a stitch when excising that amount. His solution for this would be to actually cut out around the divot and then stitch. Oh, yeah, like anyone is getting near my face with any kind of sharp instrument. Apparently, I am always going to have this scar on my face now. I have friends who have had multiple skin cancers removed from their faces and don't have this kind of mark. I look in the mirror and feel a surge of anger and frustration. Phoenix Skin had such excellent Yelp reviews, I felt really comfortable going to them, but I feel like I need to post this review, so people aren't too trusting and ask questions. Oh---and it took two weeks to call me back with the biopsy results. They called on October 15th. Of course, it was fine.
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