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  • Was shopping around for a battery as the one in my car completely died. I called this store (among many others) and they had a great warranty- 3 years replacement, following 5 years prorated. After doing research I purchased a battery online at pepboys.com, with a 25% discount over $100 spent. I called again to ask if they had a discount for an oil change with a battery purchase (for a different car) and they said yes it would be $15. I told them I would pick up my battery and like an oil change and they said it would be no problem to get my in. Upon arriving to pick up my battery I was told it would be up to 3 hours for an oil change. We left and called a few days later and tried to make an appointment for an oil change and they kept telling me to just come in but I insisted on an appointment. We came in at 9 am when they opened and they had no record of our appointment. They took us right away but the oil change took an hour and half! and they left the maintenance light on! They also did not want to honor the $15 discount. Super annoying and frustrating working with this store, bad customer service. Would not recommend.
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