When I called Martin doors the person set up the appointment and make mechanic showed up on time. The challenge was the information panel on the motor and I was given three different price points with pros and cons with each. Roberto came to the house and finished the job in under one hour explain all the details and also showed me how to operate the remote controls as well as the panels I highly recommend them the punctual and the manager called me the following day to follow up with their services two thumbs up