Surprisingly, we were introduced to Lyft from an Uber driver who did both. He gave us a discount card to use while in Vegas for $5 off each ride up to 20 times. Was very handy and easy to use on the app.
We happen to use the app while in Aria but the location where the app was was actually in adifferent part of Aria than where the Lyft pick up was. Usually, they call to set where to go as there was only certain locations for Lyft pick up locations for each hotel. I think this guy was a Lyft newbie!
The guy called us and we said we were in Aria as we stated on the app pick up. We told him we had to only be in the North side for pick ups and there was a sign for it. The driver stated was ok with him where to pick up but canceled our ride after 5 min. We were charged for cancellation fee which we did NOT cancel but the driver did. We had to process another pick up after he cancelled. We complained to Lyft customer service and they refunded our money. Good thing!
If that was not taken care of, I may not want to use Lyft again but they did good. Will recommend as it's better than using a taxi!