So, I called about a week in advanced asking if they were open on Sundays. Since they were, I made an appointment for 4pm.
I got there around 3:58pm and it was a full house. I mean packed, with no open nail techs available. There were also more people waiting for their turn sitting in the waiting area. When I walked in, I let them know that I had an appointment for 4pm. They asked for my name twice and then continued working on the clients they were already with.
WTH.
I proceeded to sit down, hoping that some extra nail tech would come out from the back. Nope. A few minutes later, three other girls came in with an appointment at 4 and all were treated the same way.
After about 5 minutes of waiting, I left. I didn't come there to wait. That's why I made an appointment! The lack of service is something that cannot be tolerated and if they are taking appointments, then they should keep and honor them.
I went to CC Nail Bar instead a few minutes down the road on Eastern Ave. Spectacular service and attentive. Not to mention, a great gel French Manicure. I'll be going back to CC Nail Bar from now on.