take my mother in-law there every week. The cashiers and Justin CSM are good....but last week I had a very bad experience. During check out, something on my mother in-laws purchase scanned wrong. Went directly to customer service and after Justin figured out why a 'motorcycle battery' rang up on her receipt, he called assistant manager Beki to get her approval to refund $78, Beki decided she didn't want to take her CSM's judgement and wanted to research it further. We waited for almost an HOUR!!!! finally got her credit card refunded the $78 but the assistant manager never came to even talk to us... this was of no fault of our own....yet we were made to wait an hour and we weren't even worth a word in person. terrible customer service from a manager. then I called in a complaint and talked to a co manager. he apologized and said he'd talk to her. when I said I thought she owed me the apology he acted like she really didn't have to apologize. I'm older and was taught 'if you are wrong, you apologize' apparently not at this Walmart. there are a lot of places to shop in this valley.....managers should treat their customers like they matter or they'll shop somewhere else. I suggest calling 1-800-walmart if you are treated badly. i'm calling and going to talk to the market team. they are the store manager's boss