HORRIBLY UNPROFESSIONAL. I made a reservation for my 22nd birthday and when I got there, they said they had no idea what I was talking about and that they don't take reservations. I had spoken with an employee there 4 hours beforehand and she assured me that the table would be prepared for our reservation at 7 pm. Not only were they unprepared, they were also extremely condescending, saying that there's no way someone took my reservation and insinuating that I must be lying to them. They made us wait OVER AN HOUR for a table on my birthday even though I'd made a reservation.
When I spoke to the manager about this disaster, he was horribly insulting and patronizing, and his only token of reparation was ONE order of frites (the cheapest appetizer) for the 11 people in my party. Not only that, but the server forgot to put in one person's order, so while we all got our food, he had to wait 10+ minutes for his food. Unacceptable.
This was the worst restaurant experience I've ever had and my friends and I will never return. They certainly do not care about customer satisfaction, considering a simple offer of a round of drinks and an apology was all it would've taken to make amends for the false information I had received.