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| - Have been a sprint customer for 14 years. I never thought a sprint store would make it so difficult to purchase a new phone that i would have to get it from Best Buy. This is not a review on Sprint phone service, strictly my experience trying to purchase a new phone.
I am usually a salesman's best friend, I know what I want, and i will ask for it. I dont mind them trying to up-sell a plan or some other service until i tell them i have no interest.....then let it go.......
Here is how my conversation went..
Me: Do you have any of the new Samaung S5's in stock?
Sprint: Yes we do!
Me: Great! ill take one, with a new 2yr contract to get the discount on the phone.
Sprint: ok, we have this "framily" plan that bla bla bla.....
Me: no, thanks i just want the phone.
Sprint: ok, but we have a special where you get a free tablet with purchase of the S5 but you have to have the "framily" plan and purchase a data plan for the tablet to use it.
Me: no, i just want the phone and a new 2 yr contract under my existing plan so i can get the discount on the phone.
Sprint: Well, all of our S5's in the store are bundled with the tablets so if you want one by itself you will have to wait a few days.
Me: So you wont sell me one by itself? i would really like to get this done today.
Sprint: i can get you one today if you just sign up for the "Framily" plan, you get a free tablet and......
Me: STOP! Forget it! im out of here.
I immediately went to the best buy up the road.
Me:Do you have any S5's in stock?
BB: yes! what color would you like?
Me: Great! ill take a black one, with a new 2yr contract to get the discount on the phone.
BB: Want to make any changes to your plan?
Me: No
BB ok....here is your new phone.
I have never been a huge fan of Best Buy, but this time around, sprint sure made Best Buy seem like they had the best customer service in the world! lol.
I still like sprint as my service provider, but as far a purchasing phones, i may be going to Best Buy from now on.
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