Been coming to this place for a while as I work nearby and love the food but the staff is what makes the 3 stars.
Food- Their pastries are excellent my favorite is the ALMOND BRAN MUFFIN yummy. Flavored coffee also great.
Location- Nice location, quaint and cute, they have a rack of funny cards which always crack me up.
Owners- a couple that are always there working hard and very nice.
Staff- Mainly girls that are more interested about gossiping about each other than the service. I've been coming here for about 2 years (because of the amazing food and proximity to my office) and on numerous occasion have sat there waiting for minutes as the ignore me and chat about their weekend. Another annoying thing about their service is that if you order a coffee the person ringing you up will actually go make your coffee holding up the rest of the line. Sometimes this makes no sense to me as there are other people in the back standing around doing nothing. I've comment to them before that they should have a better strategy for this.
I recommend going because all the muffins and cookies and to die for but make sure you do it when you have time to sit around and wait.