After hearing friends rave about Clutch for a couple years now, I finally decided to check it out. And I am SO GLAD I did!! I was given a heads up that appointments book fast, so I made sure to call ahead and schedule an appointment. They do accept walk ins, but only if there is an opening, so I recommend calling ahead because as I witnessed, they are very popular. The stylist all were really friendly and welcoming. I ended up getting their signature cut which gave me not only a great hair cut, but they put a warm steam towel on my face and neck and shaved my neck sweater lol! . It felt awesome! Also I had mentioned to my stylist about my nose and ear hairs grow so fast I can't keep up. She let me know that they actually wax it. I was apprehensive at first, but decided to try it. No joke, there was NO pain at all. And it only took a couple minutes total and the hairs will be gone until my next visit. I will absolutely come back next month. I highly recommend Clutch!