Came in at 3:15 on a Sunday afternoon. Took a few minutes to get greeted. Took almost 30 to be seated. Manager was standing around. There were 2 servers and a bartender working that I noticed. There were 6 tables in the restaurant that had guests at them (I had time to walk around and count) and a few in the bar area. There were also 4 servers sitting at the bar who sounded like they had just been cut. They were out of Uniform but I overheard and saw that they were employees. I've been in the industry long enough to know.
I found this a bit out of place. As a bartender myself. Sure people could've been cut. Shift change maybe. I tried to give benefit of the doubt. But there is no reason 5 groups of 2 tops should not be seated for that long on a regular Sunday afternoon. Whether one of the servers on was a food runner or whatever else was going on. I've done my fair share of awkward times to get busy and no one was hustling. No one seemed bothered that their lobby was filling as most of the restaurant was empty. All points deducted were due to this. I was in a good mood. I remained in such just because it's not the end of the world. But as someone who's done this a billion times before. It's just poor customer service.
The food was fantastic. Rachel recommended me a parmesan chicken dish and it was fantastic. Every aspect of the restaurant once seated was great. Rachel was friendly and fun. In fact she solo saved you one extra star. The food hit the spot and was delicious and timely.