I was charged for services they told me they were not performing. The clinic itself would not address the problem, they referred me to their billing dept in AZ who in turn told me they couldn't do anything about the problem because they were in Arizona. They told me they would "send an email" to their complaint dept. and that I would not be billed until my complaint was resolved, also not true. Months after filing multiple complaints, no one from Urgent Care Extra has returned my calls or addressed the problem, they just send a bill. I had no problem with the people at this facility, the PA was kind and professional, but they are a mess on the administrative side and that meant either a credit dispute or just paying for their mistake, which I ended up doing.