The layout is a little whacky but it's in a great location and it's a lifesaver! I remember my first time in Vegas a few years ago waking up with a killer headache and wanting to eat the coffee grounds in the hotel room because I needed a jolt and a migraine cure. That's when I first found this Starbucks and it was my savior. Pretty sure I stuck a straw in a Venti and sucked away while I chewed Advil LiquiGels like they were Skittles. Anyways, I was just back a couple months ago and frequented it again for a few days. Customer service has always been friendly for as busy as they are. Nothing bad to say about them! Make sure you locate this one the night before so you can crawl over there whenever you wake up the next afternoon.