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| - This place is so close, I come here for last minute, however, this is about the movie and not the "experience" when I come here...
a. Location - 5 Star - If you live in this area, it is great. Huge parking spaces, great restaurants like Jun's Korean and Lemongrass Pho Noodles! Oddly, the Roundtable here closed. Easy access to freeway and all streets! Never too crowded.
b. Service - 2 Star - I would say based on the results of the service, I would say that their goal is to have great service, but management does not set a quality standard. For a weekday matinee, what possible reason is there to have only one line open when about 10 people are waiting in the 100+ weather to buy tickets? Then, the air/con inside the ticket room is so powerful that it pushes money and tickets around at the little hole they use to interact with the clients? At the concessions, why are there about at least 6-7 cashier/ordering spots and only 1-2 open? What would cause you to have a line of 12-15 and not open another cashier???
c. Stuff - 4 Star - OK, like all places all the normal food. I do like the fact that the large popcorn is in a tub and not a bag. Free refils on large popcorn and soda. That is a pretty good deal.
d. Theater - 3 Star - If you are lucky to have a movie in one of their large auditoriums, you get a great cinematic experience. Unfortunately if you get one of the small auditoriums, you get a rinky dink theater screen and it is a just average experience. The facility is old and getting wornout. It is due for some kind of basic upgrade. Why not let you roam through the lobby and order food while someone else is ordering the tickets? Here you have to use your tickets before you get to the food area. Not efficient
e. Prices - 4 Star - Now I don't remember, but on Tuesdays they have a great deal on movies and their other prices are similar to everywhere.
Overall , 3 Star - this is a tired place and if you want to full experience, I would say that AMC 16 (rave) is the place to go and perhaps Brendan Theaters.
I like coming here for a quick movie, but otherwise, I like AMC 16.
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