I really like Red Robin. I feel it is one of the best places to have a burger. That being said, the last two visits have really lacked in service quality and attention to detail, which is the reason for this review.
On the previous visit, our server appeared to have 'checked out' and seemed to be in her own world, focused more on her cell phone than her tables. Requests went unmet and we were ignored until it was time for the bill (= tip!)
The most recent visit was via internet ordering and was scheduled for a specific time 30 minutes from placing the order. I arrived 10 minutes early and waited at a podium that has a sign designating it as the place for pick-ups. 8 minutes later I overheard someone say that they were filling P/U orders in the bar so I made my way into the den of drinkers. After waiting for 5 minutes to be acknowledged, it was very difficult to have a conversation because of the loud noise level (duh!). After waiting another 7 minutes, I was told my order was scheduled 12 minutes earlier (even though my email confirmed the correct pick-up time) and the server said they would remake the order (cost of sales a bit high there maybe?).
If I go back it, will be because of the quality of the food, but absolutely not for the quality of store/employee management.