| rev:text
| - This is the first and only Yelp review ever; it was also my first and only time at The Coliseum. My friends and I stopped by after an event at the Alliant Energy Center to wait for the Uber Surge to drop, and not only was a staff member a total brat frat-bro, I'm pretty sure a staff member stole the contents of my bag.
First of all: the service was terrible. Now, I've worked many service jobs, including fast-food and waitressing and I absolutely always give the staff the benefit of the doubt. It was busy, I understand some confusion, but the waiter was incredibly rude. It took 20 minutes for us to get our drinks, and he returned with 3/8 being correct. Two of them were supposed to be waters and never showed up. We told the waiter that we wanted to close the bill and he came back with one of the missing drinks in a plastic cup for us to take to go (illegal btw). When my friend said he wasn't going to pay for it, the bratty waiter sassed back, "Ugh you know you're not the only other ones here right?" and insisted that we pay for it.
After we leave (~15 minutes later), my boyfriend and I realized that we forgot our event bags at the restaurant. My bag contained my prescription lenses and my keys. I immediately called The Coliseum so that it would not be stolen and could be set aside. First, a female staff member answered. When I asked if she could check if they were there she sassed, "Ummm you know there are like, a million of those bags here right?" and then the call dropped.
My boyfriend then called back and a different (male) staff member answered. The staff member said that "he was not going to be responsible for going through the bags, and that we can come back and search through them tomorrow". Like what? You don't want to be responsible and so you're letting drunken randos go through other people's things? He then hung-up on my boyfriend because "he couldn't hear us".
After that I call back (because I need my glasses to see and my keys to get into my apartment). A staff member answers, I re-explain the situation, and then this guy (the same?) says that "he cannot hear me" and then magically can hear me perfectly after I insist. I told him, "I need to know that my keys and prescription lenses are there otherwise I'm going to look for them somewhere else." He then goes through a few bags on the phone with me and says, "I have some keys here." Me, "what do they look like?". He describes my keys. Hooray! I sincerely thank him and he says that he set the bags aside so that theyll be safe for us to pick-up tomorrow.
*Flash-forward to the next day* The staff (different from the night before) cannot find our bags anywhere, but they found my keys sitting on the counter. Either A) The staff just let some randos go through the bags without even watching them, someone took out my keys, and left with my my glasses and some clothes (btw what kind of trailer-trash middle-school loser steals used clothes?), or B) A staff member stole them (probably the Brat). Either way is irresponsible and the Coliseum is completely liable for that.
When I worked fast-food or serving, if someone forgot something I'd say "Sure thing! What does it look like?", they describe whatever it was they lost, then I'd give it to them. Heck, it's the unspoken rule of returning anything lost. If someone were to forget their wallet at The Coliseum, the bartender would probably just hand over the whole stack and say "I don't want to be responsible" and some thief would walk off with the thickest leather one.
To be fair, I think the manager was very nice and actually trying to help, so I thank him for that. My only hope is that they try and implement a policy for lost items that actually applies some common sense and kindness.
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