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  • It really is unfortunate that I have to give this store 1 star. First and foremost, let me thank Arturo. He helped me with all questions regarding my brakes, transmission etc. he even changed my battery for me. My issue comes at the end of my transaction. One of the managers (a heavy set Caucasian guy, looks like a juggalo without the make up, his name is Walter supposedly) was tasked with ringing me up. When I thanked Arturo, this manager said to me, "you don't have to roll your r's when you say his name." This refers to the fact that Latinos, like myself, put emphasis on the r parts of names. I found this very offensive and not the type of thing you say to a customer. This manager kept going, saying, "Arturo doesn't know what he's talking about and I'm surprised he helped you at all." This was said jokingly, but it is still very unprofessional. In a business based on expertise, why would anyone joke about something like this?! If he is this disrespectful to customers, I feel really bad for the Latinos on his crew, including Arturo and the other young Latina female that was there. I've never been so happy with service yet so offended at the same time. Nice to know some people have NO RESPECT for other cultures.
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