I brought in my cruiser that had been neglected for about 10 years. I was promised that it would be ready to go with new tires and everything discussed by the time I got off work at 5pm. I came at 5:20 and I got the look of "oh shit we haven't even touched it yet". They said they were finishing it, and then 20 min later it was finally ready. I didn't ask, and they didn't fess up.
I'll be going to another shop for my accessories.
Side note, seats and accessories are poorly organized and mostly on the floor. Not sure if remodeling or if that's just how they roll after 35 yrs of service.