Walked in here last Sunday 10/18 as we were going to upgrade our phones & purchase two more for our children.
There was three customers already in the store along with two employees.
We weren't greeted, weren't directed to sign in on a " wait list" Nothing!! Assumed they were busy with the other customers? One customer was being helped by the two employees, the other two were walking around browsing ( waiting to be assisted). Another employee walks out from the back and goes over to where the other two staff member were. We didn't realize it took three people to help one customer?!!
I overheard the couple that had just walked in prior to us-ask this staff member " How longs the wait?" He claimed 45 mins! "What The?"...They left! I then told my husband and he walks over to the THREE of them & ask the same thing; "How long is the wait?", same associate says the same thing "45 minutes"...My husband said what he was thinking before: "I didn't realize it take three employees to handle one customer".! Which in turn the sales associate says: " Sir, there are three customers ahead of you". Which at this point there was only THAT ONE, cause we ALL walked out the door!!
Worst customer service, they clearly don't care! This reflex in their business & evaluations at this location! Wish we would have read all these Yelp reviews before we went there! Ended up going to the Sprint Store on Market St. which was a much better experience!