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  • Don't PURCHASE or SERVICE a car here: DO NOT TRUST THESE TECHNICIANS: Purchased used car from here. During the negotiation process I presented the salesman (Nick) with a list of maintenance my personal mechanic found it needed during his pre-purchase inspection, including Alignment, Rotation, Cooling Service, Transmission Service, and Clips missing from front plastic bumper. Nick took the list to the Ford technicians and returned to tell me that most of the items on the list, except the missing clips, were not valid requests. He showed me the Ford Maintenance Schedule for the car, and stated that the cooling and transmission services weren't due for over 30,000 miles, and that the tires had already been rotated. I thought perhaps my mechanic had "suggested" some of the maintenance to help me in the price negotiation process. Instead of clarifying this with my mechanic first, who I have been taking my car to for 7 years, and who never does unnecessary work just to "bring home the gravy," as Nick accused him of, I let exhaustion win and just purchased the car for the asking price with the stipulation that at least the Alignment and Clips be taken care of (I could feel the car pull to the right myself). I figured that since nothing major was WRONG with the car, it was worth it. Upon pick-up two days later, I was told that the technicians said the car was perfectly aligned, so they didn't even do that. Additionally, I would receive a call when the clips arrived because they hadn't yet. I never got that call. And, more importantly, I took the car back to my mechanic in preparation for a road trip, just to find out that not only were the maintenance items not "suggestions" but URGENT. A cooling and transmission services had NEVER been performed on the vehicle in the past, EVER, even though it had 85,000 miles on it! Again, he also had to do the alignment and rotation because those WERE necessary. DO NOT TRUST THESE TECHNICIANS because they obviously didn't actually look at the fluids and simply printed out the Ford maintenance schedule just to say it wasn't due yet. And if they said their machine showed the car was perfectly aligned, then their machine must be off. I should have listened to my mechanic and negotiated the price down, but being there two days in a row with my 3-year-old in tow got the better of me, and, as I said, I let exhaustion win!
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