For some reason this is the only brueggers in Pittsburgh that does not toast their bagels. They may "warm" them up, but they are never toasted. This has been for over a year so it was just not a mistake once or twice. Completely ruins the bagel. If this wasn't the brueggers on the way to
Work, I would never stop at this one.
When I called to complain the man who answered was less than helpful and thought it was a joke. He asked me if I "watch how long they toast it for".. Sorry I did not babysit my bagel was it was being made. That should not be necessary.
The only reason I give 2 stars is because the employee was nice today and the cooler was cold. Which it typically is not.