My fiance and I tried this place on Friday night and it was our first experience with Korean BBQ. We really did not know how anything there worked and did not get much help from our actual waitress, Julie.
However, there was a tall, young guy with glasses and a hat that was more than helpful to us and the other customers. He ended up putting orders in for us, getting refills, and following up to make sure things were taken care of. He made suggestions for which items to try, brought us sesame oil for our grill, and stepped in wherever needed to make things go smoothly at any table that flagged him down.
I am not sure of the guy's name but he said he was just a runner, not a waiter or manager. He is very customer-service and detailed oriented and deserves a raise and promotion in the future. I hope someone there recognizes his potential and helps him get wherever he wants to go in this business.