If I can give no stars, I would definitely do it! But that one star that we have to compulsorily give can be for the ambience maybe.
I can't begin to tell what a bad experience I had in this place. It was my first time here with my family. We came here to celebrate my brother's bday. It was in the afternoon around 2 pm on a Sunday that we walked in this place. It was not busy and it looked like a huge group of 10 people were about to leave. We waited to be seated and after a 10 mins wait we were shown to our seats.
When we received our menus we realized it was in Chinese. We politely asked for English menus and they gave us just two English menus for a group of 6 people. Anyways, when the server came
To take our order, he was talking in chinese. We answered in English but he didn't seem to know much of it or maybe acted like he did not know??
We ordered our first round of food with a lot of actions and pointing. But when we ordered the second round, the food did not come for a good 15 min. I mean how long does it take to bring raw food on the table? Especially when there were no customers at that time ?
The service was so slow. When we asked for water, it did not even arrive until the end of our meal!! And I saw a big group of servers just sitting around in the corner of the restaurant chatting away.
After all this almost at the end of our meal we asked for an ice cream cone (tiny ice cream cone) for my niece which they serve as dessert.They obliged. But when we asked for one more ice cream again, the server came back and told us that they were out of stock. It's ridiculous coz it said in the menu that we can order dessert of an ice cream cone (1 for each person). We flipped out and told him that it's just not done and that all of us in the table did not even get our share of ice cream. The server then said we have to wait for 10 mins or so to get the ice cream. We said that it is fine coz we already waited for so long. The server went back to his group of servers and started laughing. Seemed like they planned to tell us about the no ice cream story just to see our reaction. Looked like they were jus testing us.
Eventually the ice cream was not served, we then stopped another server and gave him our ice cream order again, he obliged. Which meant that the server who was dealing with us was lying.
By the end of the meal our mood was completely spoilt that we did not feel like staying any longer. I really don't have any thing to say about the quality of the food, it's coz the experience was so bad.. we din enjoy our food at all.
End of the story - I guess they treated us this way coz we dint speak Chinese ?? That's the only reason we could think of coz we were a pretty reasonable group who did not even order heaps and heaps of food. We were not even demanding.
So a little bit of advice to you folks who do not speak Chinese - stay away from this place.
And in general to everyone - STAY AWAY.
No customer should be treated this way. If they treat their customer this way, they really don't deserve customers.