Had the worst experience here today. I ordered a birthday cake and when I arrived to pick it up it was wrapped in clear wrapping. The moment I went outside the wrap started to stick to the room temperature icing. By the time I got home the cake was ruined so I call the location and they tell me to bring the cake back for an exchange. I ask them to please put it in a box this time with the decorations on the side as I would add them to the cake myself later. I make the drive back and I hand the cake to an employee who tells me she will be right back. Meanwhile there is another employee there who feels the need to ask me "how did I drop the cake?" I was immediately insulted by her assumption and told her the cake was not dropped rather they gave me a room temperature cake that had no chance at surviving in the clear wrap all the way home. She then did not apologize and rather just stared at me. I also observed her speaking to a customer on the phone with a clear attitude.
Next, my new cake comes out in a box completely sealed and I ask the employee if I can open it to make sure it is okay. The cake looks good so I then ask her if they would give me a candle for the cake especially after all my troubles. She tells me she has to speak to her manager and I wait for a few minutes. She returns with a small clear bag wrapped with a ribbon with 1 single basic candle inside. Again insulting and no apology for anything. I told her it was insulting and did not take the 10cent candle. I will never return to this location and hope they work on their customer service skills!!