I've been a loyal customer to House of Smokes for years and recently, I've started to feel like there service has become extremely lackluster.
Case in point; I called them about two months ago asking a couple questions about the electronic cigarette I had purchased from them and the employee I spoke to would just answer "I don't know" to seemingly every single question I asked on the matter, not "hang on lemme find out for you" or "let me get someone who can answer your questions". It seemed as if me calling was interrupting him and that my previous sale or future sales weren't really that important.
Other than that, I think the store has a great selection of product albeit slightly more expensive than other places for some of the product. and the atmosphere is extremely accommodating
The only other problem I have is their policy of not giving prices over the phone. I understand that they don't want to fall prey to people trying to get them to price match on items that are online in the digital age we live in and I don't have a problem with that. But they don't have an actual website to get any information from and the last time I checked, their hours were listed wrong online, so it makes it extremely hard to be able to make it down there a lot of the time to check out said prices.