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  • Came here with excitement that it started to serve dim sum. We were kept waiting for 15 minutes before we were seated. There were open seats just that no one was in charge of cleaning things up. Weird. No utensils, no water, no one to take order after we were seated for 10 minutes. The service is terrible. Slow. Understaffed. Uncoordinated. Obviously they were overwhelmed by dim sum lovers on a weekend. I could see the waitresses felt awkward, too. Seriously, someone needs to fix the system here. Finally came the dims sum carts. We chose five different items. They were all pretty good. However, many dishes were not warm enough because being on the cart for too long. They also have pan-fried noodles on the cart, which is not typical, at least that is the first time I've seen noodles on a cart in my life. I would guess they are too cold for anyone to enjoy. Fear of kept waiting for even longer, we rushed to check out after having the first round of food. The owner explained to us that the slowness is due to the unexpected good business. I thought you should always be prepared when you run a restaurant. Overall, the dim sum was actually pretty good, but the dining experience is so underwhelming. I would give Viet Bistro another chance when it is not as busy, hope it will not let me down again. * on my first visit, I tried pho. It was okay, not as good as Saigon's. But if you crave for a noodle soup in central Madison, it is a passable place. I think they seriously need to downsize its menu. Either focus on dim sum or Vietnamese food, or American Chinese food. There is no way to be a decent restaurant when playing three roles at once.
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