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  • I had a terrible expiernce with the Sunny Plumber. A plumber came out to my home to replace the valve in my master bedroom after it broke and flooded my entire house. Since my home had just been flooded I had many people in and out of my home that day. The plumber, my insurance claim adjuster, and three guys from the water mitigation company and their fans. The Sunny plumber also offers water heater service to their customers so my plumber advised me that since my water heater was 9 years old it is time to replace. He explained that "if my water heater went out in the next year and I had to file another claim with my insurance it would look very bad and they would not want to cover the expenses for two floods". He went on to explain that you never know when your water heater is going to go and gave me the prices of several of their heaters from $1,200 up to $2,400. I told him I did not think it needed to be replaced because I have not had any problems out of it and I know sometimes heaters can last upward of 15 years. I never replace things that are not broken. My plumber decided without my permission during all the commotion to give my water heater a "complimentary" flush to clear out any calcium and other deposits that my have built up in the heater. After he left my water heater continuously drained out of the overflow valve and I had no hot water in my home. I am a single woman and I do not know anything about watersl heaters so naturally I called him back to ask why this problem suddenly started. He insisted that he told me after he flushed the heater it might start to overflow due to the calcium being stirred up that might block the t&p valve "even if [I] don't remember him telling [me]". He then told me he could come out and replace the water heater or at the very least replace the t&p valve for $364. I told him it was very convenient that all of a sudden I have issues with my heater, when I never had before, after he serviced it. I told him I was going to have another plumber come and take a look at it. I called another plumber to take a look he came prepared with a new water heater that only cost $450 in case I needed a replacement. He investigated what was going on. This second plumber identified that my t&p valve would not close which was causing the water heater not to seal thus overflow and not warm the water. He flushed my heater and so much crud came out only three days after my Complimentary flush from the Sunny Plumber there is NO WAY he had flushed it at all! After looking at the debris that was flushed out of my heater the plumber #2 concluded that my water heater did not need to be replaced because he did not find any rust in the debris. Even though he was prepared and ready to sell me a heater plumber #2 explained that mine was in good shape. Of course I contacted the sunny plumber and explained the whole incidence and my less than satisfied experience and they agreed to refund me the costs of the second plumber coming out to fix things. It took two months and a lot of arguing to receive my refund. Needless to say I will not do any future business with the Sunny plumber or their partner company Goettl.
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