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  • If I could give zero stars, I certainly would. Over the years, I have spent thousands of dollars and done several home projects using this store, as it's closest to me. I purchased a swamp cooler with them 2 months ago, and it has been a nightmare ever since. Normally, you would think a store would want your business (and money), but just to get them to call me back after I ordered the swamp cooler was a chore. Every time I call, I get transferred several times, and have been hung up on two separate occasions. There was a problem with the install initially, and that took forever to fix, but now...two months after the install...the swamp cooler pump has stopped. I have called the store twice, first time I was transferred 3 times and hung up on ultimately by the operator. I called back and finally did get to someone who said they would contact the contractor first thing in the morning and call me back. I did not get a call, so this morning I called again. After 7 transfers (back and forth to the operator) and one more hangup by the operator, I called back and spoke to the store manager. He couldn't help me but said the person who could might be busy, so he would have her call me. NO apology for being hung up on, no apology for having to call back not once but three times in two days...seemed completely unconcerned and I imagine that's because he knows there is nothing I can do. So, really the only thing I can do is use Home Depot in the future or find a different location of Lowe's and see if they are run any different than this store. I am in the Customer Service world myself, and this is what causes businesses to fail. People get tired of being mistreated and take their business elsewhere...
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