Totally upsetting!!! My Lenovo crashed, and I initially spoke with Simeon (the owner). He gave me an estimate of $70 for virus & malware removal/system tune up. It took them from 6/17-6/21 to look at it, the price escalated to $170, which would include backing up my info and stripping & reinstalling Windows 7.
I told them I would pay the initial $70 estimate, and Simeon said that they had worked on it, and it was already working and virus-free. When I came to pick it up, it could not access the internet. Basically, it was not working. I paid the $70 charge, took my laptop home, called a friend who fixed it for nothing. In the future, I would be very cautious about relying too much on Yelp reviews (the reason why I took my laptop there). I discovered that other computer repair shops would have charged a lot less for the same job!