| rev:text
| - Here is a letter I sent to the restaurant after my dining experience that summarizes how it went:
Dear General Manager,
I am writing to express my deep dissatisfaction with my recent experience at DB Brasserie at the Wynn Las Vegas hotel. This was the most insultingly horrendous meal in recent memory, regrettable for a restaurant with such high distinction and reputation.
I am a vegetarian due to allergies against most meat and seafood, but because I can still consume dairy and egg products, I have felt very little limitations in continuing to enjoy epicurean delights. I know that with some thought and care, vegetarian menus can be more enticing and delicious than the conventional menus, from my experience dining here in San Francisco with Chefs Ron Siegel, Thomas Keller, and other renowned chefs with the same high regards as Chef Boulud. This is why we trusted your restaurant personnel when they told us when we reserved seating at your restaurant that you would be able to accommodate vegetarians on NYE.
We had a 9 PM seating for the NYE celebration, and knowing very well that NYE is one of the busiest nights at a restaurant, we called weeks in advance to confirm that a vegetarian menu would be available for our table. We even called a few days prior to the event to re-confirm that our reservation was listed with a special request for a vegetarian menu.
When we arrived and were seated, our server had no idea that there was supposed to be a vegetarian menu. Surprised, she disappeared for a while, emerging with a laughable plate of "vegetarian amuse" she seemed so proud to serve. It consisted of the regular amuse without the oysters and the cream inside the cream puff. This concept of "subtraction" from the regular menu indicates that the kitchen had no intention of serving a vegetarian diner. The remainder of the evening was similar - a salad in which the lobster was simply removed, a plate of daikon from the first course instead of the two filets for the main dish. The level of ingredients was dropped to a point it was unclear why we were being charged the same cost for the traditional and the vegetarian menu.
At this point, what the kitchen should have done is complimented a bottle of our wine, after it was totally and absolutely clear that there was no preparation that was made to accommodate us as we had been promised. At least an appearance from the chef to apologize would have left us feeling a little bit better. Instead, there was NOTHING but a full price meal for all of us. Disgraceful. That is the only word that come to mind as I recall the evening.
Needless to say, I feel no need to visit any of the other Daniel Boulud restaurants and will be sharing my story with my epicurean friends on both coasts. I hope that next time, your restaurant will have the honesty and integrity to refuse a vegetarian customer at the reservation stage instead of simply having us seated for one more diner's fee. There are many other restaurants where vegetarians are treated with more respect for a truly enjoyable dining experience. By accepting the reservation for a vegetarian and serving scraps of food after taking the meat portion away and charging full price for it is disgraceful and insulting, especially for a restaurant of your caliber.
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Update:
The GM called me and apologized for the experience. He is going to refund me for the vegetarian meal. I'm glad they actually took the time to respond and follow up!
Update2:
I got my credit card refunded for the vegetarian meal.
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